In May this year, we will be introducing our new online customer portal. Access to the portal will be rolled out gradually, over a two month period, with all account holding residents being sent a unique username and password. Once you have received these you will be able to access your online account. With your new account, you will be able to pay your rent via AllPay, report and view your repairs, view your rent account, request changes to the personal details we hold about you, and report anti-social behaviour directly.
After April 2015, we will no longer send you a printed rent statement each quarter as these will be available online as part of the new service. It will be absolutely safe and secure and it means you can access your information at any time – not just when our offices are open.
Please Note: From June 2015 you will only be able to report a repair or report anti-social behaviour on-line if you login to your Customer Portal account. The forms that currently appear on the Report a Repair page and the Report Anti-Social Behaviour page will no longer be available.
We’d love to hear what you think?
Following the launch of the Customer Portal we’re planning to contact as many residents as possible to find out how they’ve found using the new service. If you’d be happy to feedback on your experience, please submit your details below and we’ll be in touch later in the year.