The Accent Board works closely with the executive team and our customer experience committee to make sure we are heading in the right strategic direction, providing the highest quality of services to our customers and performing to the highest level.
As part of our new governance structure, which we will be publishing shortly, we have recently appointed a number of new board and committee members and we are presently updating this page with new biographies.
For more information on our boards and committees, please contact us.
Accent Group Chair
"I joined Accent as chair elect in November 2015, before taking up my role as group chair in June 2016. I’m delighted to be involved with Accent and looking forward to helping the association achieve its vision. I have worked in the sector for over 25 years, holding positions within the former Housing Corporation, a local authority, housing associations and as a management consultant. Until 2014, I was chief executive with Together Housing Group. I remain active in a number of chair and vice chair positions with, amongst others, the Northern Housing Consortium and Johnnie Johnson Housing Trust."
“I have been a member of the board since 2012. In my career, I’ve held a number of senior manager and director positions in high level financial institutions helping small businesses with loan facilities and providing funding packages for social housing providers. With Accent, I can continue to use my experience to help the association achieve its vision”.
"I am delighted to be a member of the Accent Board. In my most recent role, I represented Lloyds Banking Group working with Government departments, ministers, MPs and regulators at parliamentary, political and industry events across the UK. Previously, I was director of residential lettings and management at Lloyds Banking Group, and I have held director positions at Sequence/Connells, (part of Skipton Building Society), and Dacre, Son & Hartley, where I managed large scale residential lettings and property management businesses."
"I am a former deputy chair of The Council of Mortgage Lenders Arrears and Possessions Panel, where I was the Lloyds Banking Group member for operational and risk matters. From 2017-18, I was elected deputy chair of The UK Finance Arrears and Possessions Panel, following The Council of Mortgage Lenders integration into UK Finance. I have also held several roles with the Government and DWP on a range of housing sector issues."
"I am delighted for the opportunity to help Accent achieve its vision. Currently, as Chief Counsel with BT, I provide strategic legal and policy advice on all manner of risks and disputes. I will use this experience to help Accent maintain its professional integrity, and to ensure it is open and honest in all of its transactions. The sector is of particular interest to me and I look forward to helping Accent meet its key issues around supply and cost, at the same time as ensuring it continues to improve customer service".
"I joined the Board of Accent in January 2017, and the Asset Management Committee later that year. Until May 2016, as a Director at Deloitte, I held various roles across public sector strategy consulting including 5 years as Deloitte’s Programme Director for London 2012, and latterly in a leadership role with responsibility for priority client relationships and business development across the UK. With a background in regeneration and economic development I now work as an independent consultant and have led numerous advisory projects for clients across the public, private and third sectors developing strategies and designing and implementing programmes to deliver outcomes for public and community benefit. I am committed to helping Accent achieve its ambitious vision for the future and contributing to the critical social agenda of affordable housing in the UK."
"I have been involved with the housing sector since 1975. Most recently, I was public sector development director for Ocean Media Group, where I managed the annual CIH conference and exhibition. I have been an active community volunteer for many years and I feel my interest in helping residents and their communities develop, combined with my knowledge of the sector can help Accent achieve our vision.”
"I joined Accent as a co-opted board member in August 2015, before taking my position on the board in June 2016. My accountancy career has spanned almost 30 years and I have worked across a variety of practice areas including financial reporting, standards and controls, and mergers and acquisitions. I retired from Deloitte in 2013 with the aim of gaining experience in new environments where my existing skills can make a valued contribution, as such, am delighted to have become involved with Accent."
"I have been an Accent resident since 1992, and I am delighted to have recently joined the Accent Board. I have worked in the education and health sectors for over 36 years in roles which include assistant head teacher in a challenging comprehensive school, and leader of a sixth form college. I have also spent time leading a local ‘Aimhigher’ Partnership."
"I have also been a high school governor, served on the board of Leeds Trinity University, and been a trustee and deputy chair of a local charity. In 2015, I was appointed as the lay member for governance at the Bradford District Clinical Commissioning Group and, in 2017, I secured a second NHS role as lay member for the Joint Clinical Commissioning Committee for West Yorkshire and Harrogate Health Care Partnership."
CUSTOMER EXPERIENCE COMMITTEE
Helen Jaggar (Chair)
ACCENT EXECUTIVE AND LEADERSHIP TEAMS
Paul Dolan - Chief Executive
Claire Stone - Executive Director, Customer Experience
Sarah Ireland - Executive Director, Development & Growth
David Royston - Executive Director, Finance and ICT
Matthew Sugden - Executive Director, Governance and Business Assurance
Neil Cox - Director of Asset Management
Paula Wilson - Director of Customer Contact
Damian Roche - Director of Customer Experience (East)
Rob Mills - Director of Customer Experience (South)
Shaun Finegan - Director of Customer Experience (North)
Rachael Walsh - Director of Insight & Strategy
Tony Grainger - Regional Housing Director (North East)
Anthony Brown - Director of Development & Growth (Interim)
Steve Dungworth - Director of Digital Transformation
Mags Pearson - Head of Regulation and Insurance
Naeem Nawaz - Head of Finance (Customer Experience)
Gail Shadlock - Director of Organisational Development & Growth (fixed term)