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Accent Board, Executive Team and Customer Services Committee

ACCENT BOARD

The Accent Board works closely with the executive team and our customer experience committee to make sure we are heading in the right strategic direction, providing the highest quality of services to our customers and performing to the highest level.

As part of our new governance structure, which we will be publishing shortly, we have recently appointed a number of new board and committee members, who you can meet below. We are also presently updating this page with new biographies for our executive team. 

For more information on our boards and committees, please contact us. 


Tommiskell 100X120px

Tom Miskell 

Accent Group Chair

Tom’s experience in the housing sector spans over 30 years.

He is a former group chief executive of Together Housing Group, and a board director (vice chair) for Johnnie Johnson Housing Trust. Tom is also Chair of the Northern Housing Consortium, and the chair of Pendleton Together Operating Ltd (PTOL) (Salford PFI). Tom is also the owner and director of consultancy Tom Miskell Ltd.

Tom also has a wealth of housing sector experience gained from former roles. These include group chief executive for Trans-Pennine Housing, and the former chief executive and deputy chief executive for Pennine Housing 2000. As the only member of the leadership team not transferred from the local authority, Tom played a major role in creating and developing a new culture.

Tom has also been executive director for Hacas Chapman Hendy, leading a multi-disciplinary team of management consultants on a wide range of assignments. These include over 20 large scale voluntary transfers creating multi-million pound businesses and securing private finance.

Tom has also been director of corporate services for Hambleton Housing Association and assistant director of housing for Derby City Council. He has also held roles with the Housing Corporation as area manager responsible for over 40 local authorities, and regional accountant, responsible for the financial appraisal of housing associations involved in private finance schemes.

Tom has also worked for the Civil Service and has held a number of non-executive director and chair roles on the boards of Calico Housing, the National Housing Federation’s Yorkshire & Humberside Regional Committee, the West Yorkshire Housing Partnership and a number of local strategic partnerships.

Tom was awarded the OBE in recognition of his outstanding commitment to the sector in the 2017 New Year Honours List.


Petercaffrey 100X120pxPeter Caffrey

By trade, Peter is a commercial banker with a wealth of experience in the sector.

During his career, he has held a number of senior manager and director positions in various high profile financial institutions, including the HBOS Treasury, YFM Venture Finance and the Newcastle Building Society.

In addition to helping small businesses with loan facilities, Peter’s primary role with these institutions was to structure and provide funding packages for social housing providers to finance new housing development and refurbishment work.

Peter is currently self-employed, providing support and advice to commercial and residential property owning organisations, including leasehold renewals and option appraisals.

Peter’s experience in the housing sector is also extensive, having held a number of non-executive director roles on various housing providers, such as Leeds South Homes, Pennine Housing 2000 and the Together Group. He has been involved with developing and implementing a number of initiatives designed to improve the quality of life for residents across customer satisfaction, service standards, property management, compliance with legislation. 


Jameskelly 100X120pxJames Kelly

In his most recent role, James has represented the Lloyds banking group at political and parliamentary events across the UK, and hosted high profile ministerial and MP visits.

James is a former deputy chair of the Council of Mortgage Lenders Mortgage Arrears and Possessions Panel, on which he acted as the Lloyd’s representative on a number of regulatory and risk developments.


From 2017-18, James was elected as deputy chair of The UK Finance Mortgage Arrears and Possessions Panel, following The Council of Mortgage Lenders integration into UK Finance.

Previously, James has held the role of Lloyd’s director of residential lettings and property management, where he was responsible for the launch, growth and operation of residential lettings and property/asset management business. James has also held director roles for Sequence Connells and Dacre, Son & Hartley, where he was responsible for improving the residential lettings, asset and property management business across the north, and delivering a new strategy and business plan to update and improve the lettings and property management division.

James has held a number of professional and voluntary roles in the Department for Work and Pensions and the Council of Mortgage Lenders. 


Archanamakol 100X120pxArchana Makol

Archana is a Chief counsel at BT. She currently leads a team of over 60 with an annual legal case volume of 20,000. The main areas of expertise are personal injury/health and safety law, network damage and vehicle claims. She has also been involved in a number of transformational projects across business units.

The success of Archana and her team led to the setup of a separate BT owned business, BT Law Ltd, which Archana is managing director of. BT Law provides legal services to other likeminded businesses, and was regarded as an innovation in legal practice. Archana is also BT Law’s compliance officer for legal practice. The role is one of personal accountability and is formally approved by the Solicitors Regulation Authority.

Archana has held past legal and professional roles with Edge and Ellison Solicitors of Birmingham, and Nabarro Solicitors (now CMS).

Archana is driven and highly organised, thriving on projects which bring a sense of achievement. She acts with honesty, integrity and open-mindedness – and some good humour thrown in.


Sallyormiston 100X120pxSally Ormiston

Sally has had a 15-year career across public, private and third sectors as a consultant, and in a range of high performing strategic and operational leadership roles.

Sally is an energetic and committed leader, with a broad set of interests in public policy, especially in the relationship between people and place, with a background and keen interest in regeneration and economic development.

Sally brings a range of experience to the Accent Board in developing strategies for public agencies, navigating public/private governance regimes and associated funding and risk management. Her former experience comes from a number of senior roles with Deloitte, including Director of Client Experience, Programme Director for London 2012 (leading the programme for Deloitte's sponsorship of the Olympics and Paralympic Games), and as a public and third sector strategy consultant.

Sally is currently Director of Craggwood Consulting Ltd and started her career in regeneration with Yorkshire Forward.

Sally’s notable achievements feature a leading role on a number of initiatives of national significance, including London 2012, Lord Haskin’s review of the delivery of rural services, the London Development Agency’s £500M annual investment and, latterly, the business impacts of Brexit.

Sally is currently also a board member with Social Business Brokers CIC, a social enterprise seeking innovative solutions to social problems, currently focused on empty homes and waste recycling.


Maggiepunyer 100X120pxMaggie Punyer

Maggie joined the Board of Accent in 2012. She had a long and respected career with Ocean Media Group. She was one of the three founding directors, helping to establish the publishing, conference and exhibition company through an MBO from the Chartered Institute of Housing (CIH).

In particular, Maggie led on-going relations with the CIH from formation until her retirement. Over the years, she initiated, researched and implemented a number of new profitable projects for the company including the UK Housing Awards.

Maggie’s former roles include training and education officer for the CIH, where she had responsibility for the new CIH professional qualification. She also organised the annual conference and exhibition, and the initiation and delivery of an extensive programme of short courses for housing practitioners.

Maggie was a regional director for Shelter, responsible for fundraising, development, case work and liaison with Shelter Groups.

Since retiring Maggie has served on the Board of Harrogate Conference Centre and has been a trustee of Homeless Link. Maggie also Chairs CHIC (Central Housing Investment Consortia) a not for profit company procuring essential products and compliant services for the housing sector.

Maggie has a real passion for the sector, noting homelessness, benefits, building strong communities and tenant involvement as her focus. She has close links with a range of voluntary organisations, institutions and academic bodies across the public sector.


Robseldon 100X120pxRob Seldon

Rob is a qualified accountant and has spent 27 years in the profession in a variety of practice areas.

He has a wealth of experience, progressing from audit assistant, to audit senior and audit partner. He has been a partner in a ‘Big 4’ firm for 14 years.

Rob retired in 2013 to work on a more part-time and short term basis.

Rob has led external audit assignments for public and private companies including the co-ordination of internal and external audit services, tax advisers, actuaries and overseas audit firms. Rob has also directed a global audit approach roll-out for a prominent client in Leeds, establishing monitoring procedures and follow up support to achieve compliance.

Rob has led numerous financial due diligence acquisitions for national and international private equity and public and private companies. In what is a highly regulated environment, he has acted as the reporting accountant for fully listed and AIM listed companies.

Despite semi-retirement, Rob has maintained his own development in ethics, independence, anti-money laundering, technical accounting and respect/inclusion.

Outside the sector, Rob is a school governor, a director and a trustee of a co-operative trust, and the treasurer of a local tennis club.


Blank Male 100X120pxRichard Wilkinson

Richard has been an Accent resident since 1992

He has worked in the education and health sectors for over 36 years in roles which include assistant head teacher in a challenging comprehensive school and leader of a sixth form college. He has also spent time leading a local ‘Aimhigher’ Partnership.

Richard has also been a high school governor of Leeds Trinity University, and a trustee and deputy chair of a local charity.

In 2015, Richard was appointed as the lay member for governance at the Bradford District Clinical Commissioning Group and, in 2017, he secured a second NHS role as lay member for the Joint Clinical Commissioning Committee for West Yorkshire and Harrogate Health Care Partnership. 


CUSTOMER EXPERIENCE COMMITTEE 

Helen Jaggar (Chair)
Sally Ormiston
Richard Wilkinson
Phil Brunkard
Angela Stuttard
Nadine Woods
Katie Stenning 


ACCENT EXECUTIVE AND LEADERSHIP TEAMS

Paul Dolan - Chief Executive 
Claire Stone - Executive Director, Customer Experience
Sarah Ireland - Executive Director, Development & Growth
David Royston - Executive Director, Finance and ICT 
Matthew Sugden - Executive Director, Governance and Business Assurance 
Neil Cox - Director of Asset Management
Paula Wilson - Director of Customer Contact
Damian Roche - Director of Customer Experience (East)
Rob Mills - Director of Customer Experience (South)
Shaun Finegan - Director of Customer Experience (North)
Rachael Walsh - Director of Insight & Strategy
Tony Grainger - Regional Housing Director (North East)
Anthony Brown - Director of Development & Growth (Interim)
Steve Dungworth - Director of Digital Transformation
Mags Pearson - Head of Regulation and Insurance
Naeem Nawaz - Head of Finance (Customer Experience)
Gail Shadlock - Director of Organisational Development & Growth (fixed term)