Although we treat all repairs as important, we prioritise the most urgent ones. The guide below gives examples on how we classify repairs.

If you need to report a repair, please click on the links to the left for your region and we will get back to you as soon as possible.

Emergency within 24 hours:

• Serious leaks and other major structural failures.
• Loss of utility supply where it is not the resident's fault (not unpaid bills).
• Loss of entire heating provisions in cold weather or where the resident is elderly, disabled, chronically sick or has children under the age of five.
• Securing of property following incident of racial harassment, fire, domestic violence or other police involvement.

Urgent within 7 days

• Gutter and overflow leaks.
• Roof and chimney repairs.
• Street lighting (where our responsibility).
• Leaking toilet or cistern.

Routine within 28 days

• Kitchen unit repairs.
• Plasterwork.
• Window or door frame adjustments.
• Extractor fan repairs.

Planned - as part of the Planned Programme

• External paint works.
• Gates and fencing, paths and drives, electrical rewiring.